Troubleshooting

Fix common sign-in, access, billing, and import issues during closed beta.

This page covers common issues during WorkCheats closed beta. For account-specific problems, contact support at info@workcheats.com.

Symptoms: Cannot sign in, password rejected, or redirect loops.

Try these steps:

Confirm you are using the email address associated with your beta invite.
Reset your password using the Forgot password link on the sign-in page.
Clear browser cookies for the WorkCheats site and try again in a private window.
Disable browser extensions that block cookies or scripts temporarily.
If the problem persists, email info@workcheats.com with your account email (not your password).

Screenshot placeholder: Sign-in page with forgot-password link highlighted.

See Getting Started for account creation basics.

MFA issues

Symptoms: MFA code rejected, lost authenticator, or locked out after MFA setup.

Ensure your device clock is synchronised — TOTP codes are time-sensitive.
Try a backup code if your organisation provided one during MFA enrollment.
Use another verified device if your account supports multiple factors.
Contact info@workcheats.com for MFA reset — include your account email and organisation name.

Do not share MFA codes or backup codes in support tickets.

Missing access or beta grants

Symptoms: Signed in but sidebar areas are missing, Marketplace empty, or features unavailable.

During closed beta, access often depends on grants or overrides, not only billing:

Confirm you are in the correct workspace (personal vs team) — see Core Workspace.
Ask your team admin whether your account has the expected beta grant.
Check whether you need a team invitation for shared workspace features.
Email info@workcheats.com if you believe your invite was fulfilled but access is still missing.

Billing test-mode notes

Symptoms: Checkout behaves unexpectedly, plans look wrong, or payment does not reflect real billing.

WorkCheats billing is in Stripe test-mode during closed beta:

Plan names, prices, and capabilities shown on the billing page are provisional.
Test checkout does not represent final production pricing.
Your effective features may come from beta grants rather than a completed checkout.

Read the closed-beta notice on Core Workspace — Billing before selecting a plan. Contact info@workcheats.com if access and billing status do not match expectations.

Import errors

Symptoms: Package rejected, validation failed, preview empty, or confirm step blocked.

Confirm the file is a valid WorkCheats package format — not a renamed archive or unrelated JSON.
Re-read the validation message and fix structural issues before re-uploading.
Use Preview to inspect contents before confirming writes.
Resolve duplicate conflicts explicitly — do not force import if mapping looks wrong.
Remember uploaded packages are untrusted — reject suspicious content.

See Import & Export for the full import flow. For Marketplace install issues, see Marketplace.

Contact support

Email info@workcheats.com with:

Your account email
Workspace type (personal or team name)
A short description of the problem
Screenshots if helpful (do not include secrets, tokens, or full command output with sensitive data)

Support response times may vary during closed beta.

Current

Email support at info@workcheats.com for beta access and account issues
Self-service password reset and MFA via standard auth flows
Import validation messages in Import Center

Roadmap

The following are not available yet:

In-app support chat or ticket portal
Public status page for service incidents
Automated beta grant self-service requests