Troubleshooting

Fix common sign-in, access, billing preview, and import issues during closed beta.

This page covers common issues during WorkCheats closed beta. For bugs and product feedback, use Feedback & support. For account-specific problems, contact support at info@workcheats.com or Contact.

Symptoms: Cannot sign in, password rejected, or redirect loops.

Try these steps:

Confirm you are using the email address associated with your beta invite.
Reset your password using the Forgot password link on the sign-in page.
Clear browser cookies for the WorkCheats site and try again in a private window.
Disable browser extensions that block cookies or scripts temporarily.
If captcha or spam protection fails or loops, try another browser or disable aggressive privacy extensions temporarily — see Getting Started — Captcha.
If the problem persists, email info@workcheats.com with your account email (not your password), or use Feedback & support.

Screenshot placeholder: Sign-in page with forgot-password link highlighted.

See Getting Started for account creation basics. OAuth (Google / GitHub) uses the provider’s sign-in flow and does not use the WorkCheats password sign-up captcha path.

MFA issues

Symptoms: MFA code rejected, lost authenticator, or locked out after MFA setup.

Ensure your device clock is synchronised — TOTP codes are time-sensitive.
Try a backup code if your organisation provided one during MFA enrollment.
Use another verified device if your account supports multiple factors.
Contact info@workcheats.com for MFA reset — include your account email and organisation name.

Do not share MFA codes or backup codes in support tickets.

Missing access or beta grants

Symptoms: Signed in but sidebar areas are missing, Marketplace empty, or features unavailable.

During closed beta, access often depends on grants or overrides, not only billing:

Confirm you are in the correct workspace (personal vs team) — see Core Workspace.
Ask your team admin whether your account has the expected beta grant.
Check whether you need a team invitation for shared workspace features.
Email info@workcheats.com if you believe your invite was fulfilled but access is still missing.

Billing preview notes

Symptoms: Billing pages look confusing, plans seem wrong, or you expected payment to unlock features.

WorkCheats billing is not live during closed beta:

Public Pricing and any in-app billing area are preview-only — plan names, prices, and capabilities are provisional.
There is no live checkout, real payment, or subscription activation during closed beta.
Your effective features usually come from beta grants or overrides, not from completing a payment flow.
The Billing sidebar item may be hidden on your host.

Read the closed-beta notice on Core Workspace — Billing preview. Use Feedback & support or info@workcheats.com if access and billing preview copy do not match expectations.

Import errors

Symptoms: Package rejected, validation failed, preview empty, or confirm step blocked.

Confirm the file is a valid WorkCheats package format — not a renamed archive or unrelated JSON.
Re-read the validation message and fix structural issues before re-uploading.
Use Preview to inspect contents before confirming writes.
Resolve duplicate conflicts explicitly — do not force import if mapping looks wrong.
Remember uploaded packages are untrusted — reject suspicious content.

See Import & Export for the full import flow. For Marketplace install issues, see Marketplace.

Contact support

Channel	When to use
Feedback & support	In-app BETA \| Feedback widget (when enabled), bug reports, and product suggestions
info@workcheats.com	Account access, MFA reset, and issues the widget cannot handle
Contact	Beta access requests and formal messages when the widget is unavailable

Include your account email, workspace type (personal or team name), and a short description. Screenshots are helpful — do not include secrets, tokens, passwords, or full command output with sensitive data.

Support response times may vary during closed beta.

Current

In-app BETA | Feedback widget when enabled for your environment — see Feedback & support
Email support at info@workcheats.com for beta access and account issues
Self-service password reset and MFA via standard auth flows
Import validation messages in Import Center

Roadmap

The following are not available yet:

In-app support ticket portal with history
Public status page for service incidents
Automated beta grant self-service requests